Privacy • Data Deletion

Delete Your Account and Data

You can ask Annan Digital Labs to delete your account and associated personal data from any of our apps at any time. This page explains how.

How It Works

Four Simple Steps

01

Send your request

Use the form on this page or email us from the address linked to your account. Tell us which app your request is about.

02

We verify it is you

To protect your account, we confirm the request came from the account owner, usually by replying to your email.

03

We delete your data

We delete your account and associated personal data from our active systems within 30 days.

04

You get confirmation

We email you once deletion is complete, including details of anything we are legally required to retain.

Submit a Request

Request Deletion

Fill in the form and we will email you to confirm. Please use the email address associated with your app account.

Prefer email? Write to [email protected] with the subject “Account deletion request”, the app name and the email address on your account.

What we delete

  • Your account profile (name, email address, username)
  • Content you created or uploaded in the app
  • App preferences and settings stored on our servers
  • Device tokens used for notifications

What we may keep

  • Records of purchases or transactions, where tax or accounting law requires them
  • Information needed to prevent fraud, abuse or security incidents
  • Anonymized, aggregated statistics that can no longer identify you

FAQ

Deletion Questions

Will uninstalling the app delete my data?
No. Uninstalling removes the app and its local data from your device, but any account data stored on our servers remains until you request deletion.
How long does deletion take?
We complete deletion from active systems within 30 days of verifying your request. Encrypted backups are overwritten on a rolling basis within 90 days.
Can I delete some data without deleting my account?
Yes. Tell us which data you want removed and we will delete it where possible while keeping your account active.
Can I recover my account after deletion?
No. Deletion is permanent. If you want to use the app again, you will need to create a new account.
+254 143 276 663

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